Shipping policy

Purchases are shipped from our designated warehouses through trusted logistics partners. Please allow the following timeframes for delivery after your order has been received:
 
Domestic Orders
All domestic orders are processed within 1 business day, excluding Sundays and public holidays. You can expect your order to be delivered within 3 to 5 business days from the date of processing.
 
Customs, Duties & Handling Charges
Custom charges and handling fees, if applicable, will be communicated at the time of delivery by the logistics service provider.
 
Your shipment may be subject to customs duty, import taxes, or other applicable government levies upon arrival in the destination country.
 
We recommend checking the tentative customs or import charges on your country’s official government portals prior to placing an order.
 
Please ensure that the cosmetic products comply with local laws and import regulations in your country before ordering.
 
All such charges are the sole responsibility of the customer. Vanaveda will not be liable for any customs duties, taxes, or additional charges incurred.
 
The shipping charges reflected in your order total do not include these additional fees.
 
In the event that a customer refuses to pay the applicable customs charges upon delivery, any shipping and return costs will be deducted from the order value during refund processing.
 
Delivery Terms
Orders will be delivered between 10:00 AM and 6:00 PM, Monday to Saturday, excluding public holidays.
 
A signature is required upon delivery. If you are unavailable, please designate an alternative recipient such as a family member, colleague, or neighbor.
 
Please note: Vanaveda is not responsible for goods signed for by an alternative recipient.

 

Shipping Policy

Orders are dispatched from our central fulfillment center in Dehradun via trusted courier partners.

General Shipping Information

  • Order dispatch timing: All orders are processed and shipped between Monday to Saturday, 10:00 AM to 6:00 PM, excluding public holidays.
  • Signature & OTP verification: A signature or OTP may be required upon delivery. If you are unavailable, please ensure a trusted recipient (such as a family member or neighbor) is available to receive the package. We are not responsible for goods signed for or confirmed via OTP by an alternate recipient.
  • Shipping timeline disclaimer: While we aim to deliver your order promptly, delays may occur due to external factors. We appreciate your patience and understanding in such situations.

IN Domestic Shipping (Within India)

  • Delivery coverage: We ship across most locations in India, except for a few remote or restricted zones.
  • Shipping charges:
    • Orders above INR 1,000: Free shipping
    • Orders below INR 1,000: Flat INR 50 shipping fee
  • Damage or shortages: Any claims related to damaged items or missing products must be reported within 48 hours of delivery to be eligible for resolution.

International Shipping Policy

Thank you for shopping with us! We are proud to ship our products internationally, ensuring you receive our quality goods no matter where you are located. Please review our international shipping policy carefully:

1. Order Processing

  • Processing Time:
    All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation:
    Once your order is processed, you will receive a confirmation email with the tracking details.

2. Shipping Carriers and Delivery Times

  • Carriers:
    We partner with reputable international shipping carriers to ensure reliable and efficient delivery.

  • Estimated Delivery Time:
    Delivery times vary depending on destination, customs clearance, and local postal services. Generally, international orders are delivered within 7–21 business days from the date of shipment.

  • Tracking:
    A tracking number will be provided once your order is shipped. You can use this number to monitor your shipment's progress online.

3. Customs, Duties, and Taxes

  • Responsibility:
    International shipments may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the recipient.

  • Customs Clearance:
    Please note that customs processing times may vary by country and are beyond our control.

4. Shipping Costs

  • Rates:
    Shipping costs for international orders are calculated at checkout based on destination, weight, and dimensions of the package.

  • Promotions:
    Occasionally, promotional offers may include discounted or free international shipping. Check our website for current promotions.

5. Delays and Issues

  • Shipping Delays:
    While we strive to deliver orders within the estimated time, delays can occur due to customs clearance, weather conditions, or other unforeseen circumstances. We appreciate your patience in such cases.

  • Damaged or Lost Shipments:
    If your package arrives damaged or appears to be lost, please contact our customer support within 7 business days of delivery. We will work with you and the shipping carrier to resolve the issue promptly.

6. Returns and Exchanges

  • International Returns:
    For international orders, please review our Return Policy for guidelines on eligibility, process, and any potential return shipping fees. We recommend contacting our support team prior to returning any international shipments

Have questions about shipping or delivery? Our customer care team is here to help.

(E) enquiries@vanaveda.co.in

(M) +91-8392902555